FAQs
1. What products do you sell?
Vaultiverse sells trading cards and collectibles including Pokémon, One Piece, Dragon Ball, and more. Our inventory includes sealed products, singles, accessories, mystery packs, collectibles, and model kits depending on availability.
2. Are your products authentic?
Yes. All items sold by Vaultiverse are 100% authentic and sourced only from verified distributors or trusted suppliers.
3. How long does shipping take?
Estimated shipping times:
USA: 1–7 business days
Canada: 1–5 business days
International: 3–14 business days
Tracking information will be sent once your order ships.
Shipping times may vary due to carrier delays, processing volume, or international customs.
4. Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery options are shown at checkout based on your destination.
5. What is your refund and return policy?
All sales at Vaultiverse are final. This includes sealed products, singles, mystery packs, collectibles, and accessories.
Returns, refunds, or replacements are only available if an item arrives damaged, defective, or is sent incorrectly by Vaultiverse and are subject to approval.
To report an issue, contact us within 3 business days of delivery with:
Your order number
Clear photos of the item
Photos of the shipping box and shipping label
Depending on availability, we may offer a replacement, store credit, or refund.
6. Can I cancel my order?
Orders may be canceled within 24 hours of placement only if the order has not yet been processed or shipped.
Once processing begins, orders cannot be canceled or modified.
Pre-orders cannot be canceled at any time.
7. What is a pre-order?
A pre-order lets you reserve upcoming products before official release.
All pre-orders are final and non-refundable — including cancellations due to release date changes, supplier delays, or market price fluctuations.
8. When do pre-orders ship?
Pre-orders ship on or shortly after the official release date.
Release timelines may shift due to distributor or manufacturer delays.
Orders containing both pre-order and in-stock items may ship together unless purchased separately.
9. What should I do if my item arrives damaged or incorrect?
Contact us within 3 business days of delivery by emailing:
📧 support@vaultiversecollectibles.com
Please include:
Order number
Photos of the damaged or incorrect item
Photos of the packaging and shipping label
We will review your request and provide a replacement, store credit, or refund when applicable.
10. My tracking says “Delivered,” but I didn’t receive my package. What should I do?
If tracking shows the package was delivered but you did not receive it, please contact the shipping carrier directly to file a claim or request a delivery investigation.
Vaultiverse is not responsible for lost, stolen, or misdelivered packages once delivery is confirmed by the carrier.
11. Are shipping fees refundable?
No. Shipping costs are non-refundable unless the return is the result of an error made by Vaultiverse.
Customers are responsible for providing accurate shipping information at checkout. Vaultiverse is not liable for delivery issues caused by incorrect addresses.
12. Do you offer free shipping?
Free shipping promotions may be offered from time to time. Active promotions or threshold information will be shown on our website or at checkout.
13. How can I contact Vaultiverse?
For damaged items, shipping issues, or general questions, contact us at:
📧 support@vaultiversecollectibles.com
14. Will sold-out items be restocked?
Some items are restocked regularly, while others are limited or seasonal.
You may sign up for restock notifications on the product page when available.
15. Can prices change?
Yes. Prices fluctuate based on supplier pricing and market demand — especially for pre-orders.
Prices updated weekly based on market trends. Once your order is placed, your purchase price is locked in and will not change.